You may return FULL PRICED items for a refund postmarked within 14 days of receipt.
SALE ITEMS cannot be refunded or exchanged
Additional non-returnable items:
Beauty, Swimwear, Lingerie
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it with the original tags.
We do not offer exchanges at this time. If you need a different size, item, etc. please place a new order for the item and return your current Full Priced item for a refund.
To Prepare your Return Shipment, please complete the return form received with your order and ship to:
2 Spring Street, Suite 4W
New York, NY 10012
Please Note- Drop Offs are not Accepted at this Address nor are we able to accept Web Returns at our NYC store location at 100 Stanton Street
The customer is responsible for paying for shipping costs for returning any item/s using a trackable shipping method. All shipping costs are non-refundable.
We are not responsible for items not received by us due to shipping issues.
Refunds (if applicable)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Please note- The Frankie Shop does keep track of customer returns and we do reserve the right to refuse orders at our discretion due to an excessive return history.
Any questions please email us at firstname.lastname@example.org
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