You may return FULL PRICED items for a refund postmarked within 14 days of receipt.
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. New with all tags in the original packaging.
We do not offer exchanges at this time. If you need a different size, item, etc. please place a new order for the item and return your current Full Priced item for a refund.
SALE ITEMS cannot be refunded or exchanged
Additional non-returnable items:
Beauty, Swimwear, Lingerie
To prepare your return, please complete the return form received with your order and return to:
The Frankie Shop
2 Spring St., #4W
New York, NY 10012
**PLEASE NOTE- We are not able to accept Web Returns at our NYC store location(100 Stanton Street)**
**The customer is responsible for paying for shipping costs for returning any item/s. Shipping costs are non-refundable.**
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please note- The Frankie Shop does keep track of customer returns and we do reserve the right to refuse orders at our discretion due to an excessive return history.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items not received by us due to shipping issues.
Any questions please email us at email@example.com
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