Please note: Due to the current COVID-19 pandemic please allow for extra processing and shipping time.  Processing time may take up to 5 business days before shipping. We thank you for your patience and understanding

 

(All orders Ship from NYC- Shipping Costs are Non-Refundable) 

 

DOMESTIC- UPS (please note UPS does not ship to a P.O. Box)

FREE Domestic Shipping for Orders Over $100 (excluding Hawaii and Alaska)

 

Standard- $10 Flat Rate to 48 Contiguous States (2-5 business days in transit)

                  ($30 Flat Rate to: Hawaii and Alaska)

Second Day- Please enter your address for Rates (2 business days in transit)

Next Day- Please enter your address for Rates (1 business day in transit)

 

 

INTERNATIONAL- (All Online Orders Ship from New York City)

Please read and accept the Customs Policy below before you place your order-shipping time estimations do not include any time possibly spent in customs

  

UPS I-Parcel- Customs Taxes Included

(7-10 business days in transit)

Please enter your shipping address for rates

Please note: for the countries listed below UPS will contact you before delivery for your Tax I.D. Number (RRN) as required by the destination country:  India, Israel, Republic of Korea, Saudi Arabia, South Africa, Taiwan, United Arab Emirates

 

UPS International ExpeditedCustoms Taxes NOT Included

(1-3 business days in transit)

Please enter your address for rates

Signature is required for International Express orders

 

DHL International EconomyCustoms Taxes NOT Included

(14 business days in transit not including time possibly spent in customs)

$20-$45 Flat Rate to select International Destination Countries

Please enter your shipping address for rates

 

Customs Policy:

Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery excluding UPS I-Parcel Shipping.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. 

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund

The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.

Once an order ships and is in transit it is not possible to cancel the order

LOST PACKAGES:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.  We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package. 

For further questions contact us at info@thefrankieshop.com

Thank you!