Support
Delivery

Please allow 24-48 business hours for order processing before dispatching.


All orders ship from New York City.

Shipping costs are non-refundable..

DOMESTIC DELIVERY

Free domestic shipping for orders over $100
excluding Hawaii and Alaska

DOMESTIC - UPS

Please note that UPS does not ship to a PO box 

STANDARD - $10 Flat Rate to 48 Contiguous States (approximately 2-5 business days in transit)

$30 Flat Rate to: Hawaii and Alaska)

SECOND DAY - Please enter your address for Rates (2 business days in transit)

NEXT DAY- Please enter your address for Rates (1 business day in transit)

Please note - if domestic orders are not claimed, a RTS fee will be deducted from your refund.

INTERNATIONAL DELIVERY

INTERNATIONAL

UPS INTERNATIONAL EXPEDITED - Customs Tax NOT Included

(1-3 business days in transit)

Please enter your address for rates

Signature is required for International Express orders


UPS WORLDWIDE ECONOMY - Customs Tax NOT Included

(8-12 business days in transit, not including time possibly spent in customs)

$20-$45 Flat Rate to select International Destination Countries

Please enter your shipping address for rates

CUSTOMS POLICY

Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

If the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

The customer is responsible for paying for shipping costs for returning any item/s.

Shipping costs are non-refundable.

Once an order has been shipped and is in transit, the order can no longer be cancelled.

LOST PACKAGES

Unfortunately, we are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything in our power to assist you.  

We ask that you select a secure delivery address, and preferably one where someone is able to receive your package directly.

WRONG SHIPPING ADDRESS

It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.

Please note that if your items are returned to us, you will be fully responsible for the reshipment cost.  

If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.


For further information, please contact us at info@thefrankieshop.com