We have extended the return policy over the festive period to offer flexibility for all online purchases. 

For any purchases made between November 23 and December 24, 2024, returns are extended until January 10, 2025.

You may return full priced items for a refund postmarked within 21 days of your order date.  Customers are responsible for return shipping costs.

Sale items and Beauty items cannot be refunded or exchanged.

Drop offs are not accepted at the return address, nor are we able to accept web returns at the NY store locations located at 59 Crosby Street and 100 Stanton Street.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full priced item for a refund.

The Frankie Shop is not responsible for items not received due to shipping issues while in transit.

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

Customers within the United States

Please click on the returns link below and follow the prompts to prepare your return.
(please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).

https://returns.thefrankieshop.com

International Customers outside of the United States

Please click on the returns link below and follow the prompts to prepare your return. (please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).

https://returns.thefrankieshop.com

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 5 business days for your return to be processed.