Support
Returns

We hope you love your purchase! However, should you need to make a return, you will have 21 days from your order date to do so.

See details below.

HOLIDAY SHIPPING

US DOMESTIC DELIVERY ONLY


Please order before 12pm on December 15th to receive your order in time for the holidays.

EXTENDED RETURNS

We’ve extended our return policy over the festive period, offering more flexibility for all online purchases (not including sale merchandise).

Holiday gifts purchased between December 5th and December 25th can be returned until end of day January 10th, 2023.

EXCHANGE & RETURN POLICY

You may return full priced items for a refund postmarked within 21 days of your order date.  Customers are responsible for return shipping costs.

Sale items and Beauty items cannot be refunded or exchanged.

Drop offs are not accepted at the return address, nor are we able to accept web returns at the NYC store location located at 59 Crosby Street.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full priced item for a refund.

The Frankie Shop is not responsible for items not received due to shipping issues while in transit.

PREPARE YOUR RETURN

Customers within the United States

Please click on the returns link below and follow the prompts to prepare your return. (please note, the $12 cost of your return label will be deducted from your refund).

https://the-frankie-shop.happyreturns.com

International Customers outside of the United States

Please ship your return to the address below using the trackable shipping carrier of your choice.  Kindly include the completed return form that comes inside your package (please note, all return packages must have a tracking number):

Frankie Shop
68 Greene Street, 2nd Floor
New York, NY 10012
(646) 657-0225 

RECEIVE A REFUND

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 5 business days for your return to be processed.

For any questions please email us at info@thefrankieshop.com