Refund policy

We hope you love your purchase!

If you need to make a return, eligible items purchased through our website may be returned within 21 days of the order date.

Please note that this policy applies to online purchases only.

ONLINE EXCHANGE & RETURN POLICY 

You may return eligible items for a refund postmarked within 21 days of your order date.

Customers are responsible for return shipping costs.

Sale items and Beauty items cannot be refunded or exchanged.

Drop-offs are not accepted at the return address, nor are we able to accept web returns at the NYC store location at 59 Crosby Street.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full-priced item for a refund.

The Frankie Shop is not responsible for items not received due to shipping issues while in transit.

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

PREPARE YOUR RETURN

Customers within the United States

Please click on the returns link below and follow the prompts to prepare your return. 
(please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).

https://returnsportal.shop/the-frankie-shop

 

International Customers outside of the United States

Please click on the returns link below and follow the prompts to prepare your return. (please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).

https://returnsportal.shop/the-frankie-shop

 

RECEIVE A REFUND

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to the refund method chosen on the return portal. Please allow up to 10 business days for your return to be processed.